Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Ivoria, operated by Dino Sales.

1. Accepted Payment Methods

At Ivoria, we offer secure and convenient payment options to ensure a smooth checkout experience.

We currently accept the following payment methods:

Credit & Debit Cards: Visa, MasterCard, American Express and other major cards
Apple Pay
Google Pay
Shopify Payments compatible payment methods

For bulk or special orders, bank transfer options may be available upon request by contacting our support team.

All payments are processed in British Pounds (GBP).

Full payment must be completed at the time of purchase.
Orders will not be processed or shipped until payment has been successfully received.
If a payment is declined or fails, the order will not be confirmed.

Ivoria reserves the right to cancel any order if payment cannot be verified.

All prices listed on https://ivoria.co.uk are displayed in British Pounds (GBP).
Prices include applicable taxes unless otherwise stated.
Prices may change without prior notice.

Any applicable discounts, promotions, or shipping conditions will be displayed during checkout.

Ivoria uses secure payment gateways and SSL encryption to protect your payment information.

Payments are processed through trusted third-party providers such as Shopify Payments.

Ivoria does not store credit card details or sensitive payment information on its servers.

Refunds are handled according to our Return & Refund Policy.

If you experience any issues with your order or payment, please contact our support team before initiating a chargeback.

Unauthorized or fraudulent chargebacks may be disputed and reported to the relevant payment provider.

To protect our customers and business, Ivoria reserves the right to:

cancel or hold any order suspected of fraud
request additional identity verification for high-value or suspicious transactions
refuse transactions that fail security checks

Orders flagged by fraud detection systems may be delayed while verification is completed.

Store Name: Ivoria
Business Name: Dino Sales

Address:
Houtlaan 33
3016DA Rotterdam
Netherlands

Company Registration Number (KVK): 76237397
VAT Number: NL00306570B70

Email: support@ivoria.co.uk
Phone: +44 7446 197347

Customer Service Hours:
Monday – Friday
08:00 – 18:00 (London Time)

Response Time:
We aim to respond within 24 hours.