Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Ivoria Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience.
If you need further assistance, please contact our support team and we’ll be happy to help.
How long will it take to receive my order?
Here are our estimated delivery times:
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Handling time: 1–3 business days
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Transit time: 4–9 business days
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Estimated delivery time: 5–12 business days
Orders placed after 17:00 (5 PM London Time) will be processed the next business day.
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
There is no minimum order value required for free shipping.
For more details, please review our Shipping Policy.
Where is Ivoria located?
Ivoria is operated by Dino Sales, a company registered in the Netherlands.
We operate as an online-only store, allowing us to provide high-quality products while keeping our prices competitive.
Our business address is:
Houtlaan 33
3016DA Rotterdam
Netherlands
What if I receive a defective or damaged product?
If you receive a defective, damaged, or incorrect item, we will replace or refund the product at no additional cost.
Please contact us within 48 hours of receiving the item and include photos so we can resolve the issue quickly.
Can I cancel my order after placing it?
Yes. We offer a 24-hour cancellation window after placing your order.
If you need to cancel, please contact our support team as soon as possible.
Once the order has been processed or shipped, cancellation may no longer be possible.
What is your return policy?
We offer a 30-day return policy starting from the day you receive your order.
To qualify for a return:
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The item must be unused
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It must be in its original packaging
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All accessories and documents must be included
Please note that return shipping costs are the responsibility of the customer for change-of-mind returns.
For full details, please see our Return & Refund Policy.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed.
Refunds usually appear on your original payment method within up to 7 business days, depending on your payment provider or bank.
Do your products come with a guarantee?
Yes. We stand behind the quality of our products.
If your product arrives damaged or defective, we will replace or refund it according to our Return & Refund Policy.
How can I contact customer support?
You can reach our support team by emailing: support@ivoria.co.uk
Customer service hours:
Monday – Friday
08:00 – 18:00 (London Time)
We aim to respond to all inquiries within 24 hours.
Do you ship internationally?
At the moment, we only ship within the United Kingdom.
Do you have a physical store?
No. Ivoria operates as an online-only store.
This allows us to offer a wider selection of products and maintain competitive pricing.
Can I place a bulk order?
Yes. We accept bulk or large orders.
Please contact our support team at support@ivoria.co.uk for more information and custom order requests.
How can I exchange a product?
If you would like to exchange an item, please contact our support team.
We will guide you through the return process and help arrange a replacement where possible.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number.
You can track your order here: https://ivoria.co.uk/apps/parcelpanel
Contact Information
Store Name: Ivoria
Business Name: Dino Sales
Address:
Houtlaan 33
3016DA Rotterdam
Netherlands
Company Registration Number (KVK): 76237397
VAT Number: NL00306570B70
Email: support@ivoria.co.uk
Phone: +44 7446 197347
Customer Service Hours:
Monday – Friday
08:00 – 18:00 (London Time)
Response Time:
We aim to reply within 24 hours.