Shipping Policy

At Ivoria, we are committed to providing an exceptional shopping experience for our customers, including clear and transparent shipping policies.

We offer free shipping on all orders within the United Kingdom, with no minimum order value required.

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Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom.

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Delivery Times

Below are the estimated delivery times for all packages:

Order Cutoff Time
17:00 (5:00 PM) London Time.
Orders placed after this time will be processed the next business day, which may add an additional day to the delivery estimate.

Order Handling Time
1–3 business days (Monday to Friday).
Once your order has been processed, it will be shipped using one of our trusted delivery partners.

Transit Time
4–9 business days (Monday to Friday).

Estimated Delivery Time
5–12 business days from the date the order is placed.

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, peak seasons, or unforeseen circumstances.

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Carrier Services

We partner with reliable shipping carriers for deliveries within the United Kingdom, including:

• Royal Mail

• DHL

• UPS

• DPD

• Other trusted courier partners when necessary

The carrier used may vary depending on the shipping destination, package size, and logistics availability.

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Shipping Costs

Free Shipping

All orders shipped within the United Kingdom qualify for free shipping, with no minimum order requirement.

There are no additional shipping charges for customers within this region.

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Delivery Issues

If you experience any issues with your delivery, such as delays, damaged items, or lost packages, please contact our customer service team as soon as possible.

We will work with the shipping carrier to investigate the issue and provide a suitable solution.

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Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with your tracking number.

You can track the status of your order through our tracking page:

https://ivoria.co.uk/apps/parcelpanel

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Questions?

If you have any questions regarding shipping or delivery, please contact our customer service team.

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Contact Information

Store Name: Ivoria
Business Name: Dino Sales

Address:
Houtlaan 33
3016DA Rotterdam
Netherlands

Company Registration Number (KVK): 76237397
VAT Number: NL00306570B70

Email: support@ivoria.co.uk
Phone: +44 7446 197347

Customer Service Hours:
Monday – Friday
08:00 – 18:00 (London Time)

Response Time:
We aim to respond within 24 hours.