Terms of Service
Terms of Service
Last updated: March 7, 2026
This Terms of Service document outlines the conditions under which Ivoria provides access to its website and services.
Overview
This website is operated by Ivoria, a brand operated by Dino Sales, registered in the Netherlands. Throughout the site, the terms “we”, “us”, and “our” refer to Ivoria.
Ivoria offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
1. Online Store Terms
By using this site, you confirm that you are legally capable of entering into binding agreements according to the laws applicable in your jurisdiction.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in an immediate termination of your services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
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transmissions over various networks
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changes to conform and adapt to technical requirements
Credit card information is always encrypted during transfer over networks.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
4. Modifications to the Service and Prices
Prices for our products are listed in British Pounds (GBP) and include applicable taxes unless otherwise stated.
We reserve the right to modify product prices at any time without notice.
We also reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5. Products or Services
Certain products or services may be available exclusively online through the website.
All products are physical goods sold online and may have limited quantities depending on availability.
We make every effort to display product descriptions and images as accurately as possible.
Products may be returned or exchanged only according to our Return Policy, which includes:
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A 30-day return period
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Items must be unused and in original packaging
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Return shipping costs are the responsibility of the customer
Installed lighting products cannot be returned once installed, unless agreed otherwise with customer support.
This restriction does not apply to defective or damaged products.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order placed with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
7. Optional Tools
We may provide you with access to third-party tools through Shopify or other service providers.
These tools are provided “as is” and “as available” without any warranties or conditions.
Your use of optional tools offered through the site is entirely at your own risk and discretion.
8. Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy of third-party websites.
9. User Comments and Submissions
If you send submissions (for example reviews, comments, or suggestions), you agree that we may use, edit, publish, distribute, and translate them in any medium without restriction.
You agree not to submit content that is:
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unlawful
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abusive
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defamatory
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obscene
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harmful to others
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct any errors and update information without prior notice.
12. Prohibited Uses
You are prohibited from using the site or its content:
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for unlawful purposes
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to solicit others to perform unlawful acts
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to violate international, federal, or local laws
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to upload or transmit viruses or malicious code
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to collect personal information of others
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to spam, phish, or scrape data
We reserve the right to terminate your use of the Service for violating any prohibited uses.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, Ivoria and Dino Sales shall not be liable for any damages, including indirect or consequential damages, arising from your use of the website or purchase of products.
14. Indemnification
You agree to indemnify and hold harmless Ivoria and Dino Sales, including employees, partners, and affiliates, from any claim or demand arising out of your breach of these Terms.
15. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
16. Termination
These Terms of Service remain effective unless and until terminated by either you or us.
We may terminate this agreement immediately if you violate any provision of these Terms.
17. Entire Agreement
These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us.
18. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Netherlands.
19. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update or modify these Terms at any time by posting updates to our website.
20. Contact Information
Store Name: Ivoria
Business Name: Dino Sales
Address:
Houtlaan 33
3016DA Rotterdam
Netherlands
Company Registration Number (KVK): 76237397
VAT Number: NL00306570B70
Website: https://ivoria.co.uk
Email: support@ivoria.co.uk
Phone: +44 7446 197347
Customer Service Hours:
Monday – Friday
08:00 – 18:00 (London Time)
Response Time:
We aim to respond within 24 hours.