Privacy Policy
Privacy Policy
Last updated: March 7, 2026
This Privacy Policy describes how Ivoria ("we", "us", or "our"), operated by Dino Sales, collects, uses, and discloses your personal information when you visit or make a purchase from https://ivoria.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
When we do, we will update the "Last updated" date at the top of this page and publish the revised policy on our website.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from several sources.
We use this information to:
-
process and deliver orders
-
communicate with customers
-
provide customer support
-
improve our website and services
-
comply with legal obligations
-
detect fraud and protect our business
What Personal Information We Collect
Information You Provide Directly
When you interact with our store, we may collect the following information:
-
Name
-
Shipping and billing address
-
Email address
-
Phone number
-
Order details and payment confirmations
-
Customer support communications
If you create an account, we may also collect login credentials and account details.
Information Collected Automatically
When you visit our Site, certain information is automatically collected using cookies and similar technologies, including:
-
IP address
-
Device type
-
Browser type
-
Pages visited
-
Referring URLs
-
Website interaction data
This information helps us improve our website functionality and user experience.
Information from Third Parties
We may receive information from third-party partners that help us operate our business and services, including:
-
Shopify (our ecommerce platform)
-
payment providers
-
shipping carriers
-
marketing and analytics providers
-
cookie consent tools
These providers process information necessary to operate our store and services.
How We Use Your Personal Information
We use personal information for the following purposes:
Order Fulfillment
-
processing payments
-
shipping orders
-
sending order confirmations and updates
Customer Support
-
responding to inquiries
-
resolving issues or complaints
Website Operation
-
maintaining and improving our website
-
monitoring performance and usage
Marketing and Advertising
-
sending promotional emails (where permitted by law)
-
displaying relevant advertisements
Fraud Prevention
-
detecting suspicious transactions
-
protecting our business and customers
Legal Compliance
-
complying with applicable laws and regulations
Cookies
We use cookies and similar technologies to improve your browsing experience and analyze website traffic.
Cookies help us:
-
remember your preferences
-
understand how visitors use our website
-
improve functionality and performance
You can control cookies through your browser settings.
Please note that disabling cookies may affect certain features of our website.
How We Disclose Personal Information
We may share personal information with trusted third parties in order to operate our business, including:
Service Providers
-
Shopify
-
payment processors
-
shipping carriers
-
customer support tools
-
analytics providers
Business and Marketing Partners
-
tools used to manage marketing and advertising campaigns
Legal Authorities
-
where required by law or to protect our rights
We do not sell personal information to third parties.
Third-Party Websites and Links
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies before providing personal information.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete the information.
Security and Retention of Your Information
We implement appropriate technical and organizational measures to protect personal information.
However, no method of transmission over the Internet is completely secure.
We retain personal information only as long as necessary to:
-
fulfill orders
-
provide services
-
comply with legal obligations
-
resolve disputes
-
enforce agreements
Your Rights
Depending on your location, you may have certain data protection rights, including the right to:
-
Access your personal information
-
Correct inaccurate data
-
Request deletion of your personal information
-
Request data portability
-
Restrict or object to processing
-
Withdraw consent where applicable
-
File a complaint with a data protection authority
To exercise your rights, contact us at: support@ivoria.co.uk
We may request verification of identity before processing your request.
International Users
Your personal information may be transferred, stored, and processed in countries outside your country of residence.
These transfers are handled in accordance with applicable data protection laws.
Contact Information
Store Name: Ivoria
Business Name: Dino Sales
Address:
Houtlaan 33
3016DA Rotterdam
Netherlands
Company Registration Number (KVK): 76237397
VAT Number: NL00306570B70
Website: https://ivoria.co.uk
Email: support@ivoria.co.uk
Phone: +44 7446 197347
Customer Service Hours:
Monday – Friday
08:00 – 18:00 (London Time)
Response Time:
We aim to respond within 24 hours.